Prague Opera Tickets - Prague Tickets Online

Privacy Policy

1. Who We Are
RKM Ltd., operating czechopera.cz ("we", "our", "us").

2. Personal Data We Collect

    Contact information (name, email, phone number)
    Payment information (processed securely by Global Payments / GP WebPay)
    Booking and order details
    Website usage data (via Google Analytics)


3. How We Use Your Data

    Process ticket bookings and payment transactions
    Send booking confirmations and electronic tickets
    Provide customer support
    Website analytics and service improvements


4. Legal Basis for Processing

    Contract fulfillment (executing your booking and payment)
    Legal obligations (accounting, tax, and statutory record-keeping)
    Legitimate interests (customer service and platform security)
    Consent (website analytics and cookies)


5. Data Processors & Payment Service Providers
To process online payments and maintain our services, we transfer necessary personal data to authorized third-party service providers acting as processors or independent controllers under GDPR:

    Payment Gateway: Global Payments s.r.o. (V Olšinách 626/80, 100 00 Prague 10, Czech Republic, ID / IČO: 04235452) for secure credit/debit card payment processing (GP WebPay).
    Website Analytics: Google Ireland Limited for anonymized web traffic analysis.


6. Your Rights

    Access your personal data
    Correct inaccurate or incomplete data
    Request deletion of your data
    Restrict processing of your data
    Data portability
    Withdraw consent at any time
    Lodge a complaint with a supervisory authority (Czech Office for Personal Data Protection – ÚOOÚ, www.uoou.cz)


7. Contact Us
Data protection queries: tickets@czechopera.cz

 Under GDPR You Have the Right to:
 
     Access your personal data
     Correct inaccurate data
     Request deletion of your data
     Restrict processing
     Data portability
     Object to processing
     Withdraw consent
    Lodge a complaint with the supervisory authority (ÚOOÚ – www.uoou.cz)
 

 How to Exercise Your Rights
 Contact us at tickets@czechopera.cz

 Response Timeline
 We will respond to your requests within 30 days

Cookie Policy

Essential Cookies
Required for website functionality:

    Session management
    Shopping cart
    Payment processing


Analytics Cookies
Help us improve our website (optional):

    Google Analytics
    Usage statistics


Third-Party Services

    GP WebPay (payments)
    Google Fonts


Managing Cookies
You can manage your cookie preferences at any time using our consent manager or through your browser
    settings.

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